Provides customers with information relating to player cards, marketing events, gaming products, hours of operation, and other services and amenities.Īble to discern above standard versus below standard guest service conditions and react appropriately. Monitors and troubleshoots the physical condition of carpeting, upholstery, and other furnishings and equipment in assigned areas, and reports items in need of repair. Removes debris and trash from areas to keep the physical property in spotless condition. Wipes, polishes, cleans, and details specific areas of the building during the assigned shift. Performs all duties and tasks with courtesy and enthusiasm, and adds to the overall environment of fun and excitement for customers.Ensures that the casino and public areas are spotless, fully functional, and aesthetically pleasing for customers, while serving as and information and service ambassador for the company.
